NYLON DOWN INSULATED JACKET

You can return your order within 14 days. Register the item(s) you wish to return using our online portal.

Go to https://www.colebuxton.com/pages/returns to start your return. Once the process is complete, you will be emailed a return label. We will happily exchange your item or issue you a refund for all or part of your order.

They must arrive back to us no later than 28 days from the delivery date.

We use DHL, DPD, and Royal Mail for orders in the UK

We use DHL and FedEx for orders from outside of the UK

We offer both Klarna and Clearpay which allows you to spread your payment over a period of time.

EU orders are sent with the duty paid. So, there are no extra charges.

When importing items to outside of the UK, this will normally trigger a customs inspection. We always provide the correct paperwork with your order.

Customs may or may not charge an import duty. This is outside of our control.

We cannot be held responsible for how long it takes your order to pass through customs.

Please note that you will always be responsible for paying any import charges.

We work hard to ensure your order is processed quickly. We do this to make sure you get your order in the quickest time possible. Once you have placed your order we are unable to amend or cancel.

We do offer returns. The item(s) need to be registered on our returns portal within 14 days and received within 28 days.

Please keep your proof of postage safe until your return is confirmed via email.

We offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must return your original item and place a new order. Depending on the option you choose during the returns process, we will issue you a store credit immediately once your items are approved or issue a refund to your original payment method.