Pricing & Value
Why are your products priced at a premium?
Our pricing reflects the quality of materials, the care taken in design and pattern development, and our approach to controlled production. This allows us to focus on fit, durability, and consistency rather than volume.
How is the product quality reflected in the price?
The price reflects the materials, construction, and fit, which customers regularly cite as reasons for repeat purchases.
Do you offer discounts or promotions?
Throughout the year, we offer private promotions and early access to customers who are part of our community. We prioritise long-term value and fairness in pricing over regular discounting.
Do you have a loyalty or rewards programme?
We recognise returning customers through early access and exclusive opportunities, rather than traditional points-based reward schemes.
Why is this brand priced higher than some other similar labels?
The pricing reflects a focus on material quality, construction, and controlled production, rather than large-scale, mass-market manufacturing.
Shipping & Delivery
How much does shipping cost?
Shipping charges are calculated at checkout according to destination and carrier. International orders may be subject to customs or import fees set by local authorities. You can view all shipping rates here
Why is international shipping more expensive?
International shipping includes courier fees, customs processing, and import duties set by local authorities. These charges are outside our control.
How long does delivery take?
UK orders typically arrive within a couple of working days. International delivery times depend on destination and customs clearance.
Do you offer free or next-day shipping?
We do not offer permanent free or next-day shipping. When available, these options are offered during limited promotions.
Will I receive tracking information for my order?
Yes. Tracking information is provided for all orders once they have been dispatched, allowing you to follow your delivery through to arrival.
Sizing & Fit
Do your clothes fit true to size?
Yes. Most customers find our garments fit true to size with a modern, athletic silhouette.
Should I size up or down with Cole Buxton?
Customers typically order their usual size. Those who prefer a more relaxed fit may choose to size up, depending on the specific garment.
How do I choose the right size?
Each product page includes a detailed size guide and model information to help you compare fit. If you prefer a looser fit, consider sizing up.
Why do some sizes sell out?
We produce in carefully planned, limited runs. As a result, certain sizes may sell out. Where a restock is planned, customers can sign up for restock notifications and will be among the first to be informed if the item becomes available again.
Stock & Product Drops
How do product launches work?
We currently launch new products on a Wednesday evening at 8pm (GMT). Early access is given to email subscribers and app users.
Will you restock sold-out items?
Some items may return, while others are produced as limited releases. Where a restock is planned, customers can sign up for a restock notification and will be among the first to be informed when the item becomes available again. You can also join our email or SMS list for broader updates on future releases.
How do I choose the right size?
Each product page includes a detailed size guide and model information to help you compare fit. If you prefer a looser fit, consider sizing up.
Why do some sizes sell out?
We produce in carefully planned, limited runs. As a result, certain sizes may sell out. Where a restock is planned, customers can sign up for restock notifications and will be among the first to be informed if the item becomes available again.
Discount Codes
Why didn’t my discount code work?
Some promotional codes are subject to specific terms, such as eligibility for certain products, customer groups, or timeframes. In addition, selected items including leather goods and footwear may be excluded from promotions. Only one discount code can be applied per order.
I didn’t receive my first-time buyer code. What should I do?
Please check your spam or promotions folder, as automated emails can occasionally be filtered. If you’re still unable to locate it, our support team will be happy to assist.
Can I use more than one code?
Only one discount code can be applied per order.
Returns & Exchanges
What if my item doesn’t fit?
If the fit isn’t quite right, unworn items in their original condition can be returned or exchanged within our returns window. Full details are available in our returns policy.
Are returns simple?
Yes. Our support team will guide you through the return or exchange process.
Trust & Brand Confidence
Why do customers trust this brand?
Customers consistently cite quality, fit, and customer service as reasons they continue to buy from us. See our reviews.
What do customers value about Cole Buxton?
Customers frequently highlight product quality, fit, and the overall service experience as reasons they choose to invest in Cole Buxton products.
How can I be sure I’m purchasing authentic Cole Buxton products?
All products purchased directly from our official website, colebuxton.com, are guaranteed to be genuine. Authentic Cole Buxton products are also available through a select number of trusted retailers listed on our Stockists page.