International Returns

All international returns will incur a charge. You’ll be prompted to pay for the charge during the returns process after your return has been approved via Email.

We have worked closely with DHL to guarantee that the returns charge is the most cost-effective way to send your order back to us, tracked and insured. Using DHL means we will not encounter any customs issues upon receipt of your items, so there is no need to worry about your return being held with outstanding customs fees. Your return payment will be charged after filling out the DHL payment portal inside our returns process.

In order to get started, all you need is the email address associated with your order and your order number to make a return with us.

Please note: All returns must be in the original packaging with tags attached

Returns Process - INTERNATIONAL CUSTOMERS ONLY

1. Visit https://www.colebuxton.com/pages/returns
2. Enter your email address and order number.
3. Follow the steps and select whether you would like to return your items for store credit or a refund.
4. Once you have completed the returns process and paid for the return, you will be emailed a DHL shipping label.
5. Please print out the returns shipping label and apply it to the outside of the box securely. Please use this to cover the original shipping label if possible.
6. Write the original AWB (air waybill number) on the outside of your package. This is the DHL tracking number from your original order. You can find this in your tracking status update emails from DHL. This is a reference number for your DHL courier, so please make sure this is easily visible on the parcel.
7. Place the items you are returning into the order box and seal them up securely.
8. You can now drop your return off at a DHL service point, or you can arrange for your order to be collected from your shipping address. Please visit – https://returns.dhl.co.uk/ereturns/ to organise your collection. Your collection driver may ask you for a commercial invoice for this return. If this happens, please let them know that this is a paperless trade return, and the necessary documentation will be available once the parcel is scanned.
9. Once your order has been received and your items have passed our inspection process, We will process your store credit or refund. You will receive a final update email when your refund or exchange is processed.

You will receive email updates throughout the process, from dropping off your return to the arrival at our warehouse.

Once we have received your parcel, it can take up to 14 working days to be processed. Please note that processing times can be longer during holiday periods.

Please be aware that any unregistered  items in your return will not be processed.