Free shipping on orders over £300

United Kingdom

• DHL Express (1-2 Business Days) - £8.99
• DPD Next Working Day (Order by 2pm) - £5.99
• Royal Mail Tracked 24 - £4.95

We sincerely hope you are satisfied with your Cole Buxton purchase, if you are not you have 14 days from receipt of your order to return it. However, if you change your mind for whatever reason, we have now created an integrated returns system for you to use. Go to https://www.colebuxton.com/pages/returns to start your return. Once the process is complete, you will be emailed a returns label. We will happily exchange your item or issue you a refund for all or part of your order.

In order to get started, all you need is the email address associated with your order and your order number to make a return with us.

Returns Process

1. Visit https://www.colebuxton.com/pages/returns
2. Enter your email address and order number.
3. Follow the steps and select whether you would like to return or exchange your selected products.
4. Once you have completed the returns process and paid for the return, you will be emailed a DPD shipping label.
5. Please print out the returns shipping label and apply it to the outside of the box securely. Please use this to cover the original shipping label if possible.
6. Place the items you are returning or exchanging into the order box and seal them up securely.
7. Take the box to your local DPD drop-off point; you can find this here https://www.dpd.co.uk/apps/shopfinder/index.jsp. Enter your postcode to find your nearest drop-off point.
8. Once your order has been received, and your items have passed our inspection process, We will process your store credit, refund and or exchange. You will receive a final update email when your refund or exchange is processed.

You will receive email updates throughout the process, from dropping off your return to the arrival at our warehouse.

Once we have received your parcel, it can take up to 14 working days to be processed. Please note that processing times can be longer during holiday periods.

Please be aware that any unregistered  items in your return will not be processed.

Online Store Credit 

Online Store credit is the quickest option if you want to order another product in exchange without waiting for a refund; select the Store Credit option when registering your return online. Once your return is received and processed at the warehouse, you will instantly receive an email with your store credit code and be able to use it on our website. Please be aware Online Store Credit can only be used on our website.

Exchanges

Currently, we only offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must first return your original item and place a new order. Depending on the option you choose during the returns process, we will issue you a store credit immediately once your items are approved or issue a refund to your original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Refunds

If a refund is selected, all successfully returned items will be credited to the original payment method used to purchase the items. The original shipping charges will not be refunded. Please note refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Store credit is the quickest option if you would like to order another product in exchange without having to wait for a refund. 

Product Condition

Please be aware that we cannot process returned clothing which has been worn. Please ensure that when you try your items on that you are not wearing strong aftershaves or scents, that all product tags remain in tact, and that the item is unworn and in a resellable condition. It will be at our discretion as to whether the item is in a resellable condition.

Bespoke & Non-returnable Items 

Items that are hand finished or subject to a manual process that produces a bespoke garment are not eligible for return or exchange. All sales on these items are final.

Due to hygiene reasons, we are unable to accept returns for any socks or undergarments.

In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

All credit and discount offers are applied to the value of the order, excluding delivery costs, and are subject to our Terms & Conditions. Unless specifically stated, discounts cannot be combined, or applied consecutively to the same order; this includes any promotional or site-wide events such as Black Friday. Some exclusions may apply to selected products and collections, which will be stated clearly.Discount offers may only be applicable to specific items / collections, and cannot be extended to other product range.Please note that any items purchased using store credit are only eligible for size exchange or further credit replenishment. This excludes shipping fees, as they must be covered with each new order. Any store credit generated is set to expire a year from the date they are issued, unless specifically stated otherwise.Store credit and discount vouchers may only have one use per code, and cannot be replenished unless specifically stated.Any credit used to make an order will be replenished if the items purchased are returned and not exchanged. Please note that discount codes cannot be replenished after a return is processed.

We reserve the right to cancel any order that is believed to be fraudulent / an abuse of a discount code.

Bespoke items

Items that are hand finished or subject to a manual process that produces a bespoke garment are not eligible for returns or exchange. Discounts cannot be applied to these limited collection items, unless clearly stated, purely to benefit those behind these projects. All sales on these items are final.